Overview Premara Care is committed to protecting the privacy and security of personal data. This policy explains what data we collect, why we collect it, how we use it and your rights.
Personal data we collect
From clients and care homes: contact details, organisation details, invoicing and contract information, shift requirements and incident reports.
From workers and applicants: identity documents, DBS checks, NMC registration (where applicable), references, right to work evidence, training records, employment history and bank details for payroll.
Website visitors: technical data (IP address, device, browser), cookies and analytics.
How we use personal data We use data to:
Provide and manage staffing services and placements.
Verify compliance (DBS, NMC registration), perform right‑to‑work checks and maintain audit‑ready records.
Process payroll and invoices.
Communicate about bookings, changes and service updates.
Meet legal and regulatory obligations (e.g., CQC expectations).
Legal bases for processing We process personal data where necessary for contract performance, to comply with legal obligations, for our legitimate interests (running and improving the service), and where required, with consent.
Sharing and disclosure We share personal data only with:
Clients and care homes for the purpose of placements.
Third‑party service providers (payroll, IT, DBS checking) under contract and with appropriate safeguards.
Regulators or law enforcement where required by law.
Data security We implement appropriate technical and organisational measures to protect data, including secure storage, access controls and staff training. We limit access to those who need it to perform their role.
Data retention We retain worker compliance records and client records for periods required by law and for as long as necessary for legitimate business purposes. Specific retention periods are available on request.
Your rights You have rights including access, correction, deletion (in certain circumstances), restriction, objection and data portability. Requests should be sent to our Data Protection contact; we will respond within statutory timeframes.
Cookies and tracking Our website uses cookies for essential functionality and analytics. You can manage cookie preferences via your browser.
Contact and complaints For privacy enquiries or to exercise your rights contact our Data Protection Officer at the contact details on our website. If you remain dissatisfied you may lodge a complaint with the Information Commissioner’s Office.
Statement from our materials “Premara Care provides reliable staffing support to care homes across Sittingbourne and surrounding areas, helping managers maintain safe staffing levels and continuity of care.”
